FAQ

WHAT IS BRANDSSOUK.COM? BrandsSouk.com is an online shopping platform offering a wide range of quality products at attractive prices and great deals. Our goal is to make your shopping experience simple, convenient, secure, and enjoyable. CAN WE PURCHASE PRODUCTS FROM BRANDSSOUK.COM IF WE ARE LIVING OUTSIDE THE UAE? Yes, you can. If you are located outside the UAE, please contact our Customer Care team before placing your order to confirm whether delivery is available to your location and to check the applicable shipping charges. CAN WE ORDER BY PHONE? Yes. You can place an order or get assistance by contacting our Customer Care team at: Tel: +971 56 563 4477 Customer Care Timing: Monday to Saturday, 08:00 AM – 08:00 PM UAE time . CAN WE ORDER BY WHATSAPP? Yes. You can contact us through WhatsApp at: +971 50 646 5836 You may send us the product picture, product name, or product code , along with your name, phone number, and location . Our team will assist you with processing your order. WHAT ARE THE DELIVERY / SHIPPING CHARGES? Shipping charges may vary depending on your order value, delivery location, and the serviceable area. For the latest shipping charges and delivery information, please contact our Customer Care team at +971 56 563 4477 . DOES BRANDSSOUK.COM USE A SECURE SERVER? Yes. BrandsSouk.com uses SSL (Secure Socket Layer) encryption to help protect your personal information while it is transmitted between your browser and our website. We also do not store your Credit/Debit Card information on our website for security purposes. Online payments are processed through secure payment gateways. WHAT IS A DISCOUNT VOUCHER AND HOW CAN I USE IT? A discount voucher is a promotional code that allows you to receive a discount on eligible products or orders. To use a voucher, simply enter your valid discount code during the checkout process before completing your order. The applicable discount will be applied according to the voucher's terms and conditions. DO YOU SHARE MY PERSONAL INFORMATION? We respect your privacy and take appropriate measures to protect your personal information. Your information may only be shared with authorized service providers, delivery partners, payment providers, or other trusted partners when necessary to process and deliver your order or provide our services. PROMOTIONAL OFFERS If you have subscribed to BrandsSouk.com newsletters or promotional communications, you may receive information about new products, special offers, promotions, and exclusive deals . If you no longer wish to receive promotional communications, you can unsubscribe by contacting us or using the unsubscribe option provided in our promotional emails.