Return & Refund Policy

RETURN POLICY FOR ONLINE PAYMENT METHODS Payments made online through PayPal, Debit/Credit Card, or any other online payment platform may be eligible for an Online Payment Discount of 2% of the total order amount. However, if a return is requested, the refundable amount will be calculated based on the amount actually paid at the time of the order, after deducting any coupons, promotional discounts, or other discount offers applied by the customer. In other words, the refund will be calculated based on the final amount paid at the time of the order . Return Courier Charges Return courier charges will apply according to the reason for the return. Return courier charges will be covered by Brandssouk in the following cases: • The product does not match the description or pictures displayed on the website. • The product is naturally damaged at the time of delivery. If a return is requested because the customer does not like the product, changes their mind, or requires a different size , the customer will be responsible for paying the applicable return courier charges at the time of pickup. All discount offers and coupons will remain applied to the order amount whether the order is accepted or a return is requested. The refundable amount will be calculated based on the amount paid at the time of the order, with each returned item calculated separately where applicable. IMPORTANT NOTICE • Customers requesting a return will be charged AED 15 per pickup , which will be deducted from the customer's Login Wallet Account . • Returns are not accepted for products purchased during promotions or sales . Only products purchased at regular prices are eligible for return, subject to the applicable return conditions. COMMON RETURN SCENARIOS 1. If You Don't Like the Product, Its Quality, or Have Changed Your Mind If you do not like the product or its quality, or you have simply changed your mind about a product or your complete order: • You will be responsible for shipping charges for both the original delivery and the return , even if the original delivery was provided free of charge. • If a promotional coupon or discount code was applied, the refund will be based on the discounted amount actually paid and will be credited to your Login Wallet Account . • After applicable shipping and return charges are deducted, the remaining eligible amount will be credited to your Login Wallet Account for future purchases once the returned items have been received and processed. • Home essential products that have been packed and sealed by the manufacturer after quality and damage checks cannot be returned once opened, installed, or dismantled , as they may no longer be suitable for repacking. • No cash refund policy applies. Eligible refunds will be provided through the Login Wallet Account in accordance with this Return & Refund Policy. 2. Damaged Item, Wrong Item, or Missing Items If you receive a damaged item, incorrect item, or an item is missing from your order , you must contact our Customer Service Helpline within 7 days of receiving your order . • Brandssouk will arrange for a courier to collect the damaged or incorrect item. • Once the returned item is received, our warehouse team will inspect it to verify the reported issue. • Following successful inspection, Brandssouk will arrange a replacement item , subject to availability. • The same process applies to missing items reported within the applicable 7-day period. Customers should retain the original packaging and product condition until the return or replacement process has been completed. 3. Products / Orders That Cannot Be Returned The following products or orders are not eligible for return: • Orders or products that are missing their original packaging . • Lingerie, undergarments, swimwear, beachwear, and makeup products cannot be returned for hygiene and safety reasons . • Used or reconditioned products , products with broken or removed tags, or products that are dirty, damaged through use, or otherwise not in their original condition will not be accepted for return. • Products purchased during promotional campaigns or sales are not eligible for return, unless the return is due to a damaged, incorrect, or missing item as described above. NOTE • Original shipping and delivery charges are non-refundable. • Refunds, where applicable, are subject to the conditions stated in this Return & Refund Policy. • The final refundable amount may vary depending on the product, applicable discounts, shipping charges, return charges, and the reason for the return. CONTACT US For questions or assistance regarding returns, refunds, damaged products, incorrect products, or missing items, please contact Brandssouk Customer Service: Email: info@brandssouk.com Phone: +971565634477 Last Updated: 06-02-2026